We accept returns and exchanges for unworn jewelry (with tags).Please contact us at Info@ohiogem.com
Our policy lasts 30 days after your order has been delivered. If 30 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.
The following terms apply:
- Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
- Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
- All items are in perfect condition and in the original packaging
- Any safety seals are not damaged and all labels are retained
- The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
- There will be a $5 restocking fee for all qualifiable refunds unless goods are defective or there is a shipping error..
- We do not accept returns on sale items. All sale items are final.
- We do not issue the refund if: Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address.