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Free Shipping
- We are glad to bring our customers great value and service.That’s why we provide free shipping from our warehouses To Over 140 Countries.
- We are proud to offer international shipping services. However, there are some locations we are unable to ship to.If you happen to be from one of those countries we will contact you.
Lost/Missing Package
- Ohio Gem are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Customs
- We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
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Location
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*Estimated Shipping Time
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United States
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7-14 Business days
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Canada, Europe
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8-15 Business days
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Australia, New Zealand
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8-15 Business days
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Central & South America
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10-20 Business days
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Asia
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8-15 Business days
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Africa
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15-30 Business days
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Returns And Exchanges
- We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
- If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
- Customers will be responsible for paying return shipping costs.
- We do not issue the refund if: Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- See conditions and procedure in our return FAQs